Frequently Asked Questions

Everything you need to know about your next favorite pair of frames.

How long does shipping take for prescription eyewear?

Standard shipping typically takes 7-10 business days. This includes the time required for our laboratory to precision-craft your lenses and perform a multi-point quality inspection before dispatch.

What is your return policy for fashion frames?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your style or fit, you can return your unworn frames in their original packaging for a full refund or exchange.

Can I use my vision insurance for online purchases?

While we do not bill insurance companies directly, we provide a detailed itemized receipt with every order that you can submit to your provider for out-of-network reimbursement.

How do I know if a frame will fit my face shape?

We provide detailed measurements (lens width, bridge width, and temple length) for every product page. We recommend comparing these to a pair of glasses you currently own for the most accurate fit.

Are your lenses scratch-resistant and UV protected?

Yes, all Eyemart Express lenses come standard with a scratch-resistant coating and 100% UV protection to ensure your eyes are safe and your vision remains clear.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for easy monthly installments.